TERMS OF SALES

The General Conditions are applicable to any online order on the LIGHTINDERM e-commerce website accessible at the address http://www.lightinderm.com (the “Site”) for (i) cosmetic products (LIGHTINDERM device or serum capsules hereinafter referred to as the “Products”) by an adult end consumer located in mainland France or in one of the other areas served by LIGHTINDERM (the “Customer”) and (ii) to the subscription services offered by LIGHTINDERM (the “Subscriptions”). The purpose of the General Conditions is to define the terms of online Subscription of the Products by LIGHTINDERM, as well as the rights and obligations of the Customer making an online purchase.

LIGHTINDERM sells the Products present on its Site only at retail and to end consumers.

The General Conditions in force are accessible at any time on the Site and the Customer has the option of saving and/or printing them before confirming their order.

The Customer declares to have read and unconditionally accepted the General Conditions before placing his order by ticking the box provided for this purpose, any validation of the order implying in any event the acceptance by the Customer of the General Conditions.

The General Terms and Conditions applicable to Subscriptions and online purchases are those in effect on the date the order is placed. Any deviation from the General Terms and Conditions will only be valid with the prior written consent of LIGHTINDERM.

LIGHTINDERM reserves the right to update the General Conditions at any time, the new General Conditions applying to any new order placed from the date they are posted online.

2.1 Description of the Products

In accordance with Article L. 111-1 of the Consumer Code, the Customer has the possibility, prior to placing an order, to find out on the Site the essential characteristics of the Product(s) that he/she wishes to order.

LIGHTINDERM takes the greatest care in presenting the Products on the Site. However, the photographs and graphics illustrating the Products are for illustrative purposes only and variations may occur. In the event of an obvious difference between the characteristics of the Product and its representation, LIGHTINDERM cannot be held liable in any way in this regard.

The Customer is invited to consult the description of the Products on the Site and to contact LIGHTINDERM Customer Service at the email address contact@lightinderm.com, to obtain, if necessary, additional information.

E-gift card product:

Our e-gift card is valid across the entire lightinderm.com online store; it is virtual; no physical card can be issued. It cannot be used at a physical retailer.

- Validity period: unlimited
- Can be used in one go, in its entirety - if the amount of the product is less than the amount of the e-gift card, no refund of the difference can be made
- If the amount of the product is greater than the amount of the e-gift card, you can complete the payment with your bank card.
- E-gift cards can be combined with each other, up to a limit of 3 cards
- The e-gift card cannot be used to pay for an automatic renewal of a subscription already in progress.
- Gift cards are not refundable (except in accordance with current regulations on legal withdrawal and in no case if they have already been used)
- E-gift cards cannot be used to purchase other e-gift cards

2.2 Availability of Products

Products are offered while stocks last. LIGHTINDERM does not guarantee the availability of the Products presented on the Site.

In the event of unavailability of one or more Product(s) after placing the order, the Customer will be notified by email to the email address indicated when ordering and the price corresponding to the missing Product(s) will not be debited, or where applicable, will be refunded to the Customer's bank account or bank card.

In the event of the purchase of a Product in the form of a pre-order, the Customer will be debited on the day the pre-order is placed.

The prices of the Products appearing on the Site are indicated in euros, all taxes included.

Packaging and delivery costs may be subject to additional invoicing, depending on the amount of the order, and will be specified in any event to the Customer before final validation of the order.

LIGHTINDERM reserves the right to modify its prices at any time, without any formality other than posting the modifications on the Site, it being understood that the price invoiced to the Customer is the price indicated when the order is registered. The prices displayed online or appearing in the order are guaranteed, unless they turn out to be, in particular due to an error or technical malfunction, computer bug, derisory to the actual sale price of the Product.

The terms of an offer are subject to change as long as the Customer has not validated his order under the conditions defined below. Any change to an order made after any price change will result in the automatic application of the new prices.

Payment of the price is made in cash upon ordering and at each due date for Subscriptions. No order will be taken into account without full payment by this date and the Subscription will be suspended in the event of non-payment by the due date.
In the event of delivery and non-payment, Lightinderm has the right to claim the products ordered, the Customer agreeing to return any unpaid Product, all costs at his expense.

To place an order on the Site and to subscribe to a subscription, the Customer must be of legal age, have legal capacity and have a means of payment authorized by the Site.

The Customer acknowledges that, unless proven otherwise, the data recorded on the Site constitutes proof of the entire transaction between the Customer and LIGHTINDERM.

LIGHTINDERM reserves the right to refuse or cancel any order, for a legitimate reason, for example due to a difficulty in supplying a Product, a problem concerning the understanding of the order received (illegible document, etc.), a foreseeable problem concerning the delivery to be made or due to the abnormality of the order placed on the Site.

In order to limit the risks of fraud and to protect the interests of its Customers, Lightinderm may be required to carry out checks relating to the validity of payments made.

In the event of an inspection, the Customer is notified by email of the supporting documents to be sent (by email or by post) to Customer Service in order to allow them to definitively validate their Order.

Following this possible check:

– Lightinderm reserves the right to accept or reject the Order

– If the supporting documents are not received within 48 hours, Lightinderm reserves the right to refuse payment validation and therefore reject the Order.

– In the event of receipt of documents deemed non-compliant by Customer Service, Lightinderm reserves the right to reject the Order”

In the event of non-delivery within the maximum delivery time indicated in the order confirmation email, the Customer is entitled to cancel his order within a maximum period of sixty (60) days from the first day of exceeding said deadline and will be reimbursed for the amount of the canceled order.

In such a case, LIGHTINDERM sends the Customer an email using the email address provided by the Customer when ordering and does not collect the amounts to be paid or, where applicable, reimburses the Customer for the amounts already received by LIGHTINDERM for the cancelled order.

All orders, regardless of their origin, must be paid online, in euros and using the authorized payment methods offered on the Site.

The Customer guarantees that he/she has the necessary authorizations to use the payment method chosen at the time of validation of the order. Any payment incident will result in the automatic cancellation of the order and/or the immediate suspension of delivery of the Product(s). 

The Customer may be required to provide proof of identity for large orders to limit the risk of fraud. The implementation of 3D Secure guarantees the Customer maximum anti-fraud security for payments made on the site.

7.1 Place of delivery

Products may be delivered to mainland France and any other area served by LIGHTINDERM. To find out if the desired delivery location is within the areas served by LIGHTINDERM, please contact LIGHINDERM Customer Service at contact@lightinderm.com. No deliveries will be made outside this territory. For informational purposes only and without being exhaustive, LIGHTINDERM does not deliver to the following countries: China, Korea, Taiwan, Singapore, Japan, Hong Kong, Thailand, Cambodia, Vietnam, Malaysia, and Mongolia.

The Products are delivered to the delivery address indicated during the order process, no later than 7 days from the validation of the order by LIGHTINDERM for delivery in mainland France. In this regard, it is reminded that the Products purchased in the form of pre-orders will be delivered on the date indicated on the Site. 

For any delivery outside of mainland France, the delivery time will be indicated in the confirmation email. The Customer will be able to track the progress of their order using a tracking number. 

Deliveries to countries outside the European Union may be subject to various fees and taxes, including customs duties and import VAT. These fees are borne exclusively by the Customer.

LIGHTINDERM cannot be held liable for damages resulting from an error by the Customer in the information provided (loss of the Product, late delivery, etc.).

If the Customer is not present at the delivery address indicated when ordering on the day of delivery, a delivery notice will be left in the mailbox, informing the Customer to collect the package from the carrier's office within the time period indicated in the delivery notice. After this time, the package will be returned to LIGHTINDERM and the order will be refunded.

The Customer acknowledges that delivery is considered completed upon delivery of the package to the mailbox, directly to the Customer's home or to the carrier's office, with the carrier's proof of delivery serving as proof. In the event of non-receipt of a package indicated as "delivered" by the carrier's proof of delivery, the customer must make a complaint to lightinderm customer service, by email or telephone, to indicate non-receipt, within a maximum period of 10 days after the delivery date deemed to have been completed.

7.2 Delivery times and costs

The delivery time and cost depend on the delivery method chosen by the Customer when ordering. 

In the event of a delay in the dispatch of the Product(s) ordered within the time period indicated on the Site, LIGHTINDERM will inform the Customer, by email sent to the email address indicated by the Customer when ordering, of any possible consequences on the delivery date initially indicated to the Customer.

LIGHTINDERM cannot be held responsible for any delay in delivery attributable to delivery services.

In the event of non-delivery within the maximum delivery time indicated in the order confirmation email, the Customer is entitled to cancel his order within a maximum period of sixty (60) days from the first day of exceeding said deadline and will be reimbursed for the amount of the canceled order.

For purchases made in the form of a pre-order, the failure to deliver begins to run from the first day of the delivery date scheduled at the time of the pre-order.

7.3 Special conditions – United Kingdom: orders and deliveries

Orders placed to and from the UK are subject to the following conditions:

The minimum order amount is £135 excluding VAT (including delivery charges).

VAT charges applicable to the country, payment of customs fees, as well as the costs of presenting the package are the responsibility of the customer, their payment is to be made upon arrival of the package in the country of destination, directly to the competent authorities.

Delivery costs are automatically calculated and displayed in the shopping cart, before order validation and after entering the delivery address for the order.

Delivery is made by Colissimo – Parcel Force, to your home only.

The delivery time commitment is not applicable.

It is the Customer's responsibility to check the condition of the packaging of the Product(s) and their conformity upon delivery.

In the event of damage to the package or an apparent anomaly (damaged package, open, etc.), the Customer must imperatively make their reservations to the carrier or the carrier's office within forty-eight hours following the delivery date and report it to LIGHTINDERM Customer Service at contact@lightinderm.com. Depending on the case, LIGHTINDERM may proceed, after examining the Product(s) (which must be returned to LIGHTINDERM within fourteen (14) days following the delivery date), to their exchange or refund.

9.1 Product Subscription Conditions

In addition to the complete acquisition of its Products, LIGHTINDERM also offers Subscriptions for the use of its Products.

The Subscription to Lightinderm serum capsules is monthly. Subscribing to the Subscription allows access to the service of sending a box of 4 Lightinderm serum capsules until one party decides to terminate the Subscription. The Subscriber accepts a monthly charge of an amount defined during the initial order, in the event of changes to the subscription product, the amount charged may be that of the new product chosen. Thus, as long as the Subscription continues, the Subscriber will be charged every month on the same date as their initial payment and will receive their product for the corresponding month. If the selected serum is no longer in stock, the Subscriber will not be charged. The Subscriber can terminate their Subscription at any time, according to the terms provided in the article relating to unsubscription (9.2). The Subscription is final after validation of the payment by the Customer and receipt by the Customer of the confirmation email.

9.2 Termination of the Subscription

The Subscriber may terminate their subscription at any time up to 7 days before the automatic renewal date, by logging into their customer area on the lightinderm.com website and following the “unsubscribe” procedure. For any questions, the Subscriber may contact customer service at contact@lightinderm.com, specifying the first and last name of the Subscription holder 7 days before the next monthly due date (automatic debit made during the month).
Unsubscription may also result from LIGHTINDERM's decision following the terms set out in the article relating to the deactivation of customer accounts. In the event of unsubscription, a customer benefiting from a Subscription at a lower price due to their seniority, will lose this privilege and will have to pay the current rate if they wish to resubscribe. 

9.3 Deactivation of Customer Account

In the event of non-compliance with the obligations arising from the acceptance of the General Conditions, incidents of payment of the price of an order, provision of erroneous information when creating the account or acts likely to harm the interests of LIGHTINDERM, the Company reserves the right to terminate the subscription and suspend the Subscriber's account. The company also reserves the right to refuse to contract with a Customer who has been excluded or sanctioned for such actions.

In accordance with the provisions of Articles L. 121-18 et seq. of the French Consumer Code, the Customer has the legal right to withdraw within fourteen (14) calendar days from the date of receipt of the Product ordered on the Site and, in the case of a Subscription, from the date of receipt of the first box of serum, without having to provide reasons, by sending an email to LIGHTINDERM Customer Service at contact@lightinderm.com, any unambiguous declaration clearly expressing their wish to withdraw.

From the notification of his intention to withdraw under the conditions provided above, the Customer has an additional period of fourteen (14) days to return, at his own expense and under his own responsibility, the Product(s) by post to the address indicated above.

To be eligible for a refund, the Product(s) must be returned complete in their original packaging and condition, without any trace of use , accompanied by a copy of the invoice corresponding to the Product(s).

The Customer is informed that, for reasons of hygiene and health protection, Products unsealed, opened and/or used by the Customer after delivery cannot be returned , in accordance with the provisions of article L.121-28 of the Consumer Code.

If the conditions set out above are met, LIGHTINDERM will reimburse the Customer for all sums incurred when ordering the returned Products, including delivery costs calculated using a standard delivery method, to the Customer's account or bank card used when ordering within fourteen (14) days of LIGHTINDERM recovering the returned Products.

LIGHTINDERM is liable for defects in conformity of Products sold under the conditions provided for in Articles L.217-4 et seq. of the Consumer Code as well as for hidden defects in Products sold under the conditions provided for in Articles 1641 et seq. of the Civil Code.

Any request made by the Customer under the legal guarantee of conformity or the guarantee against hidden defects must be addressed to LIGHTINDERM.

When the consumer acts under the legal guarantee of conformity, he benefits from a period of two (2) years from delivery of the Product to act.

The Customer may choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code.

The Customer is exempt from providing proof of the existence of the lack of conformity of the Product for twenty-four (24) months following delivery of the Product.

Where applicable, the legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.

LIGHTINDERM offers a 2-year commercial warranty on the LightinDerm device. 

The commercial warranty covers material and manufacturing defects existing at the time of purchase of the LightinDerm device (“the defects”).

During the warranty period and upon presentation of proof of purchase showing the purchase date, the Customer will have the right to have any defect that does not result from improper use of the device repaired free of charge. In the event that repairs prove ineffective in restoring the normal conditions of use of its LightinDerm device, LIGHTINDERM guarantees its replacement with a LightinDerm device of a similar model. The warranty for the replacement LightinDerm device will expire twenty-four (24) months after the date of purchase of the replaced device.

In order to exercise after-sales service for the device under the legal warranty, the customer must first contact Lightinderm customer service, by email at contact@lightinderm.com or by telephone at 09 63 50 03 27, in order to obtain the return slip and confirmation of after-sales service.
Lightinderm will arrange return arrangements with the customer and confirm after-sales service support.
Any device received without prior after-sales service agreement from Lightinderm customer service will be refused.

The manufacturer's warranty does not cover:

– normal wear and tear and aging (e.g. scratches, alteration of the color and/or material of the handle);

– Accessories supplied with the LightinDerm device;

– any damage to any part of the LightinDerm device resulting from improper or abusive use, lack of care, negligence, accidents (blows, bumps, crushing, broken glass, etc.), incorrect use of the LightinDerm device and failure to follow the instructions for use provided by LIGHTINDERM;

– any manipulation of the LightinDerm device by unauthorized persons (for example in the event of maintenance or repair) where the LightinDerm device undergoes alterations to its original condition, outside the control of LIGHTINDERM.

Any other claim against LIGHTINDERM, for example in the event of additional damage not included in those described above and covered by the warranty, is expressly excluded, except for mandatory legal provisions.

The above manufacturer's warranty:

– is independent of any guarantee that may be provided by the seller and for which it assumes sole responsibility;

– does not affect the buyer's rights against the seller, nor any other mandatory legal rights that the buyer may have.

In the context of a dispute between the parties and following the failure of a written complaint from the Client to customer service (contact@lightinderm.com) or in the absence of a response from this service within one (1) month, the Client, within one year of his complaint, may resort to any alternative dispute resolution method and in particular to a mediation procedure by contacting the following mediator: office@inderm.com

This procedure is free of charge and the Client may, at their own expense, seek legal assistance. The Client is free to accept or refuse the use of mediation and, if applicable, the solution proposed by the mediator.

LIGHTINDERM reserves full ownership of the Products sold until LIGHTINDERM receives full payment, including fees and taxes. The transfer of risks relating to the Products to the Customer occurs upon receipt of the Products by the Customer, LIGHTINDERM remaining responsible in the event of loss, theft, damage or destruction during transport. 

The Products offered on the Site are intended for consumers.

LIGHTINDERM shall not be held liable for any indirect loss or damage suffered by the Customer or by third parties as a result of the Products or their use.

LIGHTINDERM guarantees the compliance of its Products with current French legislation but cannot under any circumstances be held responsible in the event of non-compliance with the legislation of the country of delivery of the Products.

LIGHTINDERM cannot be held responsible in the event of non-fulfillment of the order due to a case of force majeure, such as disruption, total or partial strike, in particular of means of transport and/or communication, fire, flood, etc.

The intellectual property rights attached to the Products sold on the Site are and remain the exclusive property of INDERM, which does not grant any license or any other right other than that of consulting the Site and using the Products.

The Customer's personal data is necessary for order management and business relations. It may be transmitted to companies that contribute to these relationships, such as those responsible for order fulfillment, for their management, execution, processing, and payment. This information and data is also retained for security purposes, to comply with legal and regulatory obligations, and to improve the commercial relationship with the Customer, including the sending of commercial prospecting.

In accordance with the Data Protection Act of 6 January 1978, as amended, and Regulation No. 2016/679, the Customer has the right to access, rectify and oppose, for legitimate reasons, any personal data concerning him/her. The Customer simply needs to write by email to contact@lightinderm.com, stating his/her surname, first name, email address and postal address.

For more information, please refer to LIGHTINDERM's Privacy Policy [INSERT HYPERLINK].

The information used to identify the Customer, such as the username and password, is personal and confidential. This information may only be modified at the initiative of the Customer or LIGHTINDERM, particularly in the event of a forgotten password.

The Customer is solely responsible for the use of their identification details and is required to keep them confidential. LIGHTINDERM cannot be held responsible for any disclosure on their part.

Any order placed using the Customer's username and password is deemed to have been placed by the Customer. LIGHTINDERM shall not be held liable under any circumstances for any damages caused by the disclosure of such personal and confidential data by the Subscriber and therefore the use of such data by a third party.

If one or more provisions of these General Conditions were declared invalid pursuant to a law or regulation or a final court decision, the other provisions would remain in force and effect.

In the event of a total or partial transfer of LIGHTINDERM's business, the contracts binding the Customer and LIGHTINDERM and/or their successors and assigns shall remain binding between the parties. Contracts entered into by LIGHTINDERM may not be assigned by the Subscriber and/or the Customer without the prior written consent of LIGHTINDERM.

The contracts, rights and obligations of LIGHTINDERM may in any event be assigned or transferred without the prior consent of the Client.

LIGHTINDERM may freely insert advertising on its Site, and has complete freedom of choice regarding the arrangement of these advertisements, the advertisers as well as the display of these advertisements.

The contractual relationship between LIGHTINDERM and the Client is governed by French law. In the event of a dispute, the French courts will have sole jurisdiction, to the exclusion of any other jurisdiction.

For any questions relating to the purchase of Products and their use, requests for advice or complaints, the Customer can contact LIGHTINDERM Customer Service:

– By email at contact@lightinderm.com

– By telephone on 09.63.50.03.27 (cost of a local call) from Monday to Friday, from 10 a.m. to 5 p.m.

– By mail to the address: INDERM, Pépinière Paris Santé Biotech 27, rue du Faubourg Saint-Jacques, 75014 Paris