TERMS OF SALES

The General Conditions are applicable to any online order on the LIGHTINDERM e-commerce website accessible at http://www.lightinderm.com (the “Site”) to (i) cosmetic products (LIGHTINDERM device or serum capsules hereinafter referred to as the “Products”) by an adult end consumer located in mainland France or in one of the other areas served by LIGHTINDERM (the “Customer”) and (ii) to the subscription services offered by LIGHTINDERM (the subscriptions "). The purpose of the General Conditions is to define the terms of online Subscription of Products by LIGHTINDERM, as well as the rights and obligations of the Customer making an online purchase.

LIGHTINDERM sells the Products present on its Site only to retail and to end consumers.

The General Conditions in force are accessible at any time on the Site and the Customer has the possibility of saving and/or printing them before validating their order.

The Customer declares to have read and to have unconditionally accepted the General Conditions before placing his order by checking the box provided for this purpose, any validation of the order implies in any case the acceptance by the Customer of the General Conditions.

The General Conditions applicable to Subscriptions and online purchases are those in force on the date the order is placed. Any deviation from the General Conditions will only be valid after prior written agreement from LIGHTINDERM.

LIGHTINDERM reserves the right to update the General Conditions at any time, the new General Conditions applying to any new order placed from their date of publication online.

2.1 Description of Products

In accordance with article L. 111-1 of the Consumer Code, the Customer has the possibility, prior to his order, to read on the Site the essential characteristics of the Product(s) he wishes to order.

LIGHTINDERM takes the greatest care in the presentation of the Products on the Site. However, the photographs and graphics illustrating the Products are only illustrative and variations may occur. In the event of a manifest difference between the characteristics of the Product and its representation, LIGHTINDERM cannot be held responsible in this regard.

The Customer is invited to consult the description of the Products on the Site and to contact LIGHTINDERM Customer Service at the email address contact@lightinderm.com, to obtain, if necessary, additional information.

2.2 Availability of Products

The Products are offered while stocks last. LIGHTINDERM does not guarantee the availability of the Products presented on the Site.

In the event of unavailability of one or more Product(s) after placing the order, the Customer will be notified by email to the email address indicated when ordering and the price corresponding to the Product(s). missing(s) will not be debited, or if applicable, will be refunded to the Customer's bank account or bank card.

If a Product is purchased as a pre-order, the Customer will be debited on the day the pre-order is placed.

The prices of the Products appearing on the Site are indicated in euros, all taxes included.

Packaging and delivery costs may be subject to additional invoicing, depending on the amount of the order, and will in any case be specified to the Customer before final validation of their order.

LIGHTINDERM reserves the right to modify its prices at any time, without any formality other than posting the modifications on the Site, it being understood that the price invoiced to the Customer is the price indicated when the order was registered. The prices displayed online or resulting from the order are guaranteed, unless they prove, in particular due to an error or technical malfunction, computer bug, to be derisory at the actual selling price of the Product.

The conditions of an offer are subject to modification as long as the Customer has not validated his order under the conditions defined below. Any order modification made after possible modification of prices will result in the automatic application of the new prices.

Payment of the price is made in cash when ordering and at each due date for Subscriptions. No order can be taken into account without full payment by this date and the Subscription will be suspended in the event of non-payment by the due date.
In the event of delivery and non-payment, Lightinderm has the right to claim the products ordered, the Customer undertaking for his part to return any unpaid Product, all costs at his expense.

To place an order on the Site and to subscribe to a subscription, the Customer must be of legal age, have legal capacity and have a means of payment authorized by the Site.

The Client acknowledges that, unless proven otherwise, the data recorded on the Site constitutes proof of the entire transaction between the Client and LIGHTINDERM.

LIGHTINDERM reserves the right to refuse or cancel any order, for a legitimate reason, for example due to a difficulty in supplying a Product, a problem concerning the understanding of the order received (illegible document, etc.), a problem foreseeable concerning the delivery to be made or even due to the abnormality of the order placed on the Site.

In order to limit the risk of fraud and to protect the interests of its Customers, Lightinderm may be required to carry out checks relating to the validity of payments made.

In the case of an inspection, the Customer is notified by email of the supporting documents to be sent (by email or by post) to Customer Service in order to allow them to definitively validate their Order.

At the end of this possible check:

– Lightinderm reserves the right to accept or reject the Order

– In the event of non-receipt of supporting documents within 48 hours, Lightinderm reserves the right to refuse validation of payment and therefore to reject the Order

– In the event of receipt of documents deemed non-compliant by Customer Service, Lightinderm reserves the right to reject the Order”

In the absence of delivery within the maximum delivery time indicated in the order confirmation email, the Customer is entitled to cancel his order within a maximum period of sixty (60) days from the first day of exceeding said deadline and will be refunded the amount of the canceled order.

In such a case, LIGHTINDERM sends the Customer an email using the email address provided by the latter when ordering and does not collect the sums to be paid or, where applicable, reimburses the Client the sums already collected by LIGHTINDERM for the canceled order.

All orders, regardless of their origin, must be paid online, in euros and using the authorized payment methods offered on the Site.

The Customer guarantees that he has the necessary authorizations to use the payment method chosen at the time of validation of the order. Any payment incident will result in the automatic cancellation of the order and/or immediate suspension of delivery of the Product(s). 

The Customer may have to prove his identity for a large order amount in order to limit the risk of fraud. The implementation of 3Dsecure guarantees the Customer maximum anti-fraud security for payments made on the site.

7.1 Place of delivery

The Products can be delivered in mainland France and in any other area served by LIGHTINDERM. To find out if the desired location for delivery is one of the areas served by LIGHTINDERM, you should contact LIGHTINDERM Customer Service at contact@lightinderm.com. No deliveries will be made outside this territory. For information purposes only and without being exhaustive, LIGHTINDERM does not ensure delivery to the following countries: China, Korea, Taiwan, Singapore, Japan, Hong Kong, Thailand, Cambodia, Vietnam, Malaysia and Mongolia.

The Products are delivered to the delivery address indicated during the order process, no later than 7 days from validation of the order by LIGHTINDERM for delivery in mainland France. In this regard, please remember that Products purchased in the form of pre-order will be delivered on the date indicated on the Site. 

For any delivery outside the territory of mainland France, the delivery time will be indicated in the confirmation email. The Customer will have the possibility to follow the delivery of his order via a tracking number. 

Deliveries to countries outside the European Union may be subject to various fees and taxes, including customs and import VAT. These costs are exclusively borne by the Customer.

LIGHTINDERM cannot be held responsible for damages resulting from an error by the Customer in the information provided (loss of the Product, late delivery, etc.).

If the Customer is not present at the delivery address he indicated when placing his order on the day of delivery, a delivery notice is left in his mailbox, telling him to collect his package from the office of the carrier and within the period indicated in the delivery notice. After this period, the package is returned to LIGHTINDERM and the order is refunded.

The Customer acknowledges that delivery is considered made when the package is delivered to the mailbox, directly to the Customer's home or to the carrier's office, the carrier's proof of delivery being taken as proof. In the event of non-receipt of a package indicated “delivered” by proof of delivery from the carrier, the customer must make a complaint to lightinderm customer service, by email or by telephone, to indicate its non-receipt, within a maximum period of 10 days after the date of delivery deemed to have been made.

7.2 Delivery times and costs

The delivery time and cost depend on the delivery method chosen by the Customer when ordering. 

In the event of a delay in shipping the Product(s) ordered within the time limit indicated on the Site, LIGHTINDERM will inform the Customer, by email sent to the email address indicated by the Customer when ordering, possible consequences on the delivery date initially indicated to the Customer.

LIGHTINDERM cannot be held responsible for any delivery delays attributable to delivery services.

In the absence of delivery within the maximum delivery time indicated in the order confirmation email, the Customer is entitled to cancel his order within a maximum period of sixty (60) days from the first day of exceeding said deadline and will be refunded the amount of the canceled order.

With regard to purchases made in the form of a pre-order, non-delivery begins to run from the first day of the delivery date scheduled for the pre-order.

7.3 Special conditions – United Kingdom: orders and deliveries

Orders placed to and from United Kingdom countries are subject to the following conditions:

The minimum order amount is £135 (including delivery costs).

The VAT charges applicable to the country, the payment of customs charges, as well as the costs of presenting the package are the responsibility of the customer, their payment is made upon arrival of the package in the country of destination, directly to the competent authorities.

Delivery costs are automatically calculated and displayed in the basket, before confirming the order and after entering the delivery address of the order.

Delivery is made by Colissimo – Parcel Force, to your home only.

The delivery time commitment is not applicable.

It is up to the Customer to check the condition of the packaging of the Product(s) and their conformity upon delivery.

In the event of deterioration of the package or an apparent anomaly (damaged, opened package, etc.), the Customer must imperatively formulate his reservations with the carrier or the carrier's office within forty-eight hours following the delivery date and the report to LIGHTINDERM Customer Service at contact@lightinderm.com. Depending on the case, LIGHTINDERM may proceed, after examining the Product(s) (which must be returned to LIGHTINDERM within fourteen (14) days following the delivery date), to their exchange or reimbursement. .

9.1 Conditions of subscription to the Products

In addition to the complete acquisition of its Products, LIGHTINDERM also offers Subscriptions for the use of its Products.

The subscription to Lightinderm serum capsules is monthly. Subscription to the Subscription provides access to the service of sending a box of 4 capsules of Lightinderm serum until one party decides to end the Subscription. The Subscriber accepts a monthly debit of an amount defined during the initial order. In the event of changes to the subscription product, the amount debited may be that of the new product chosen. Thus, as long as the Subscription continues, the Subscriber will be deducted every month on the same date as their initial payment and will receive their product for the corresponding month. If the selected serum is no longer in stock, the Subscriber will not be collected. The Subscriber can terminate his Subscription whenever he wishes, according to the terms provided for in the article relating to unsubscription (9.2). The Subscription is final after validation of payment by the Customer and receipt by the Customer of the confirmation email.

9.2 Termination of the Subscription

The Subscriber can end his subscription at any time as soon as he wishes, by connecting to his customer area on the lightinderm.com website and following the “unsubscribe” procedure. For any questions, the Subscriber can contact customer service at contact@lightinderm.com, specifying the first and last name of the Subscription holder 7 days before the next monthly due date (automatic debit made during the month) .
Unsubscription may also result from the decision of LIGHTINDERM following the terms provided for in the article relating to customer account deactivation. In the event of unsubscription, a customer benefiting from a Subscription at a lower price due to their seniority will lose this privilege and will have to pay the current rate if they wish to resubscribe. 

9.3 Customer account deactivation

In the event of non-compliance with obligations arising from acceptance of the General Conditions, incidents of payment of the price of an order, provision of erroneous information when creating the account or acts likely to harm the interests of LIGHTINDERM, the Company reserves the right to terminate the subscription and suspend the Subscriber's account. The company also reserves the right to refuse to contract with a Client who has been excluded or sanctioned for such actions.

In accordance with the provisions of articles L. 121-18 et seq. of the Consumer Code, the Customer has the legal right to withdraw within fourteen (14) calendar days from the date of receipt of the Product ordered on the Site. and, in the case of Subscription, from the date of receipt of the first box of serum, without having to provide reasons, by sending an email to LIGHTINDERM Customer Service at the address contact@lightinderm.com, any declaration devoid of ambiguity clearly expressing his desire to retract.

From the notification of his intention to withdraw under the conditions provided above, the Customer has an additional period of fourteen (14) days to return, at his own expense and under his responsibility, the Product(s). s) by post to the address indicated above.

To receive a refund, the Product(s) must be returned complete in their original packaging and condition, without trace of use , accompanied by a copy of the invoice corresponding to the Product(s).

The Customer is informed that, for reasons of hygiene and health protection, Products unsealed, opened and/or used by the Customer after delivery cannot be returned , in accordance with the provisions of article L.121 -28 of the Consumer Code.

If the conditions set out above are met, LIGHTINDERM will reimburse the Customer for all sums incurred when ordering the returned Products, including delivery costs calculated using a standard delivery method, on the account or card Customer's bank account used when ordering within fourteen (14) days from LIGHTINDERM's recovery of the returned Products.

LIGHTINDERM is liable for defects in the conformity of Products sold under the conditions provided for in Articles L.217-4 et seq. of the Consumer Code as well as for hidden defects in Products sold under the conditions provided for in Articles 1641 et seq. of the Civil Code.

Any request made by the Customer under the legal guarantee of conformity or the guarantee against hidden defects must be addressed to LIGHTINDERM.

When the consumer acts under the legal guarantee of conformity, he benefits from a period of two (2) years from the delivery of the Product to act.

The Customer can choose between repairing or replacing the Product, subject to the cost conditions provided for by article L.217-9 of the Consumer Code.

The Customer is exempt from providing proof of the existence of the lack of conformity of the Product for twenty-four (24) months following delivery of the Product.

Where applicable, the legal guarantee of conformity applies independently of any commercial guarantee granted.

LIGHTINDERM offers a 2-year commercial warranty on the LightinDerm device. 

The commercial warranty covers material and manufacturing defects existing at the time of purchase of the LightinDerm device (“defects”).

During the warranty period and upon presentation of proof of purchase showing the date of purchase, the Customer will have the right to have any defect which does not result from inappropriate use of the device repaired free of charge. In the event that the repairs prove ineffective in restoring normal conditions of use of its LightinDerm device, LIGHTINDERM guarantees its replacement with a LightinDerm device of a similar model. The warranty for the replacement LightinDerm device will expire twenty-four (24) months after the date of purchase of the replaced device.

In order to provide after-sales service for the device under the legal warranty, the customer must contact Lightinderm customer service in advance, by email at contact@lightinderm.com or by telephone at 09 63 50 03 27, in order to obtain the return voucher and confirmation of after-sales service.
Lightinderm will organize the return arrangements with the customer, and will confirm after-sales service.
Any device received without prior after-sales support agreement from Lightinderm customer service would be refused.

The manufacturer's warranty does not cover:

– normal wear and aging (e.g. scratches, alteration of the color and/or material of the handle);

– The accessories supplied with the LightinDerm device;

– any damage to any part of the LightinDerm device resulting from inappropriate or abusive use, lack of care, negligence, accidents (blows, bumps, crushing, broken glass, etc.), use incorrect use of the LightinDerm device and non-compliance with the instructions for use provided by LIGHTINDERM;

– any manipulation of the LightinDerm device by unauthorized persons (for example in the case of maintenance or repair) where the LightinDerm device undergoes alterations to its original state, outside the control of LIGHTINDERM.

Any other claim against LIGHTINDERM, for example in the event of additional damage not included in those described above and covered by the guarantee, is expressly excluded, except for mandatory legal provisions.

The manufacturer's warranty above:

– is independent of any guarantee that may be provided by the seller and for which he assumes sole responsibility;

– does not affect in any way the rights of the buyer towards the seller, nor any other mandatory legal rights that the buyer would have.

In the context of a dispute between the parties and following the failure of a written complaint from the Customer to customer service (contact@lightinderm.com) or in the absence of a response from this service within a period of one (1) month, the Customer, within one year of his complaint, may resort to any alternative method of dispute resolution and in particular to a mediation procedure by contacting the following mediator: office@inderm. com

This procedure is free and the Client can, at his own expense, be assisted by an advisor. The Client is free to accept or refuse recourse to mediation and, where applicable, the solution proposed by the mediator.

LIGHTINDERM reserves full ownership of the Products sold until receipt by LIGHTINDERM of their full payment, fees and taxes included. The transfer to the Customer of the risks relating to the Products occurs upon receipt of the Products by the Customer, LIGHTINDERM remaining responsible in the event of loss, theft, deterioration or destruction during transport. 

The Products offered on the Site are intended for consumers.

LIGHTINDERM cannot be held responsible for any indirect loss or damage suffered by the Customer or by third parties as a result of the Products or their use.

LIGHTINDERM guarantees the conformity of its Products with the French legislation in force but cannot under any circumstances be held responsible in the event of non-compliance with the legislation of the country of delivery of the Products.

LIGHTINDERM cannot be held responsible in the event of non-execution of the order due to a case of force majeure, such as disruption, total or partial strike in particular of means of transport and/or communication, fire, flood, etc.

The intellectual property rights attached to the Products sold on the Site are and remain the exclusive property of INDERM, which does not grant any license or any right other than that of consulting the Site and using the Products.

The Customer's personal data is necessary for order management and commercial relations. They may be transmitted to companies that contribute to these relationships such as those responsible for fulfilling orders for their management, execution, processing and payment. This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations and to improve the commercial relationship with the Client, including the sending of commercial prospecting.

In accordance with the Data Protection Act of January 6, 1978 as amended and Regulation No. 2016/679, the Customer has a right of access, rectification and opposition, for legitimate reasons, to personal data on concerning. All the Customer needs to do is write by email to the address contact@lightinderm.com, indicating their last name, first name, email and postal address.

For more information, please refer to the LIGHTINDERM privacy policy [INSERT HYPERTEXT LINK].

The information allowing the Customer to identify himself, such as the username and password, is personal and confidential. This information can only be modified on the initiative of the Customer or LIGHTINDERM, particularly in the event of forgetting the password.

The Customer is solely responsible for the use of his identification elements, he is required to keep them secret. Any disclosure on its part cannot under any circumstances be blamed on LIGHTINDERM.

Any order placed using the Customer's username and password is deemed to have been placed by the latter. LIGHTINDERM cannot under any circumstances be held responsible for damage caused by the disclosure of this personal and confidential data by the Subscriber and therefore the use of this data by a third party.

If one or more stipulations of these General Conditions were declared invalid in application of a law or regulation or a final court decision, the other stipulations would retain their force and scope.

In the event of total or partial transfer of LIGHTINDERM's activity, the contracts binding the Client and LIGHTINDERM and/or their successors and assigns remain binding between the parties. Contracts entered into by LIGHTINDERM cannot be assigned by the Subscriber and/or the Customer without prior written consent from LIGHTINDERM.

The contracts, rights and obligations of LIGHTINDERM may in any case be assigned or transferred without prior agreement from the Client.

LIGHTINDERM can freely insert advertising on its Site, and has complete freedom of choice regarding the arrangement of these advertisements, the advertisers as well as the viewing of these advertisements.

The contractual relations between LIGHTINDERM and the Client are governed by French laws. In the event of a dispute, the French courts will have sole jurisdiction, to the exclusion of all others.

For any questions relating to the purchase of Products and their use, requests for advice or complaints, the Customer can contact LIGHTINDERM Customer Service:

– By email to contact@lightinderm.com

– By telephone at 09.63.50.03.27 (cost of a local call) Monday to Friday, 10 a.m. to 5 p.m.

– By mail to the address: INDERM, Pépinière Paris Santé Biotech 27, rue du Faubourg Saint-Jacques, 75014 Paris